NEC’s smart CHECK-IN solution provides users with an easy-to-use, fully automated, self-service interface that guides guests through the check-in/check-out process. This self-service app allows guests to go to the kiosk, verify their identity with facial recognition technology and ID verification*, receive booking information, add payment options if needed, provide them with encrypted room cards and assign rooms to them. When staying guests check out, they simply enter their room number and check-in date, review their invoice and request a printed receipt or email it to them at their convenience. All tasks on the application are simple and fast. The interface is fully customizable with hotel/resort logos and images along with multiple language choices for ease of use by guests using this app. The application software will be integrated with the Hotel Management System (PMS) such as OPERA PMS to immediately notify the staff when a room has been registered for CHECK-IN as well as when the customer completes the job. Check.
The main features of NEC Smart Check-in application software include:
> Change the guest experience – an intuitive, easy-to-use automated interface guides guests through each step of check-in/check-out
> Speed up the check-in/check-out process, customers no longer have to wait in line
> Residents can choose their own language.
> Use NEC’s UNIVERGE integration platform (UIP) for easy integration with hotel management systems (PMS) as well as facial recognition software, touch screens, cameras, scanners Passport/ID, credit card payment terminal and room key encryption device.
> Verify guest identity through facial recognition technology and Passport/ID scanner for added security – process support customer identity verification [Know Your Customer (KYC) policies]
> Accept credit card payments when the app is connected to an appropriate payment terminal (POS).
> Provides guests with encrypted room number and room card information via a door lock encryption device when integrated into the app .
> Improve productivity, efficiency work of employees, towards focusing on customer experience.
> Application interface is customized according to operational needs including changes in background image, logo and color.